Shop FAQ

Parcel

Which countries do you ship to?

We can only ship orders from our website within the UK. If you live abroad, please contact our head office directly with details of your order and we will advise you of the total cost.

How can I pay?

You can pay by PayPal or cheque:

  • PayPal – you will be taken to PayPal’s website where you can pay securely using a PayPal account or by credit/debit card.
  • Cheque – your order will be held until we receive and pay in your cheque. Details of who to pay and where to send it will be emailed to you when you make your order.

How much does postage cost?

We try to keep the postage costs to a minimum, but we do need to cover our costs. The more items you order, the less postage costs per item. The total postage charge is shown in your shopping basket.

How long will it take my order to arrive?

We aim to despatch orders as quickly as we can, but please be aware that we are a charity with few staff, so it might take a few days! All orders are sent using second class Royal Mail.

We will contact you if there is likely to be a delay of more than three working days (for example, if we are out of stock of an item).

Can you do gift wrapping?

Sorry, no.

Other questions?

Please get in touch with our head office and we will answer as soon as possible!